I recently watched as a group of leaders commented on a major event that they had just pulled off. They patted each other on the back, they expressed well done’s to each other, and they walked away seemingly pleased with the result. I, however, saw a different side of the event that included frank comments from attendees who expressed their dismay over some pretty obvious pitfalls in the event.
Those planning the event or those in charge of the event often skew it positively while the attendees see it for what it is: a decent event that needs some work or improvement, be it a more comfortable room temperature, unexpected long lines, or just sub-par food. It takes a certain attitude to acknowledge, ”We have some things to work on; let’s change some things for the good of our guests.”
Our attitude shapes our thinking, drives our feelings and reveals itself in our actions. And since our actions are fundamental to our results, it’s important that we choose our attitude well.
It has been said that consistent, positive action produces momentum that drives us to positive end results. So what most shapes a great attitude that drives exceptional actions and produces great results?
We all have an inherent longing for others to be honest and open with us, but when it comes to evaluating our personal results, we tend to be a bit less honest with ourselves. Just like the event I recently attended, the leaders closed their eyes to the blatant realities that faced them because their attitude was, “This was great. Positive event. Way to go.”
And the result? In the debriefing of that event, very little, if anything was done to make positive changes to the event in the future. Why? Because the belief was shaped by the attitude that they did a great job. Those who complained will never be satisfied.
With our eyes closed to the true reality that we’ve helped create for ourselves, we find ourselves in a rut, hoping for different results. How can you get out of that rut? Be honest with yourself about the reality you’re in. Be honest about your efforts and be open to hearing the honest feedback from others who experience the same event.
Choose an attitude that says, “I want to be open to listening, I want to learn, I want to find ways to improve for the sake of those I’m serving.” That kind of attitude involves honesty, self-confidence and an authentic humility.
The question is, “What motivates you to action?” When we face enough frustration, it can serve as a driving force for substantial change. Rather than run from that frustration, learn from it. It’s a sign that you’re not yet positioned to get the results you most want out of life. Make a commitment to read, to learn, and to apply what you discover. Action is the great force that creates your momentum and ultimately shapes your attitude.
Act quickly on the things you learn. Be quick to find out if the ideas you’ve learned will have a positive or negative impact on your results. Approach your day with an attitude that says, “Today is about my results. I’m going to take decisive actions for the good of myself and those around me.”
Draw a line in the sand today and state clearly what you are truly committed to making happen and state clearly what you will not stand for any longer. Remove the obstacles, the fears or the people who have been pulling you down and run your stakes deep. Prove to yourself that you’re truly committed to action that produces great momentum.
Had the leaders of this event walked away saying, “Let’s be real honest about what we saw, heard, and experienced at this event,” they would have positioned themselves as open learners, eager to find ways to improve going forward. If the leaders had approached this event with a shared commitment to drive, they may have asked themselves what could be done differently to remove the frustrations seen, heard and experienced by the guests. And if the leaders had drawn their line in the sand and said, “This is what we are about, this is what we stand for and this is what matters most to us,” they would have walked away with an energized passion to make this event better in the future.
And an attitude like that would have provided for great customer service that would have blown away the guests who were present.
And with a packed room of overheated people, anything that could have “blown them away” would probably have been a welcomed relief.
So go ahead leaders. Welcome more honesty into your life. Define yourself by your drive to learn, grow and improve. And draw your line in the sand showing what you’re truly committed too. An attitude that seeks to be honest, driven, and committed shapes our thinking, drives our feelings, and reveals itself in our actions. Get the results you want by shaping the attitude that drives you.
Does your attitude really matter?
Here’s to your success!